Legal & Rules

VB999 Terms and Conditions

These terms govern your use of the VB999 platform. Please read them carefully before registering an account, making a deposit or placing a bet. By using VB999 you agree to these terms in full.

Last Updated: June 2026
Important: These Terms and Conditions constitute a legally binding agreement between you and VB999. If you do not agree with any part of these terms, you must not use the platform. VB999 is strictly for adults aged 18 and above.

1 Acceptance of Terms

By accessing the VB999 website, downloading the VB999 app, registering an account or placing any bet or wager on the platform, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions in their entirety. These terms apply to all users of the VB999 platform regardless of how they access it – whether through a web browser, mobile browser or the dedicated VB999 app.

VB999 reserves the right to amend these Terms and Conditions at any time. When changes are made, the updated terms will be published on this page with a revised date. Continued use of the platform after the publication of updated terms constitutes your acceptance of those changes. It is your responsibility to check this page periodically to stay informed of any revisions.

These Terms and Conditions are written in English. Where any translation is provided for convenience, the English version takes precedence in the event of any inconsistency or dispute.


2 Eligibility

To create and use a VB999 account, you must meet all of the following conditions:

  • You must be at least 18 years of age at the time of registration.
  • You must be a real individual, not a corporation, trust or other legal entity acting on behalf of third parties.
  • You must provide accurate and complete personal information during registration and keep that information up to date.
  • You must not currently be subject to a self-exclusion agreement on VB999 or have had a VB999 account previously closed for breach of these terms.
  • You must not be using a VPN, proxy or other method of masking your actual location to circumvent VB999's access rules.

VB999 reserves the right to request identity verification documents at any time, including government-issued photo ID, proof of address and proof of payment method ownership. Failure to provide satisfactory documentation when requested may result in account suspension and withholding of pending withdrawals until verification is complete.

Age Verification

VB999 takes its obligation to prevent access by minors seriously. If we have reason to believe an account holder is under 18, the account will be suspended immediately pending age verification. Any deposits made on an account where the holder is found to be under 18 will be returned, and any winnings will be forfeited.


3 Account Registration

Each individual may hold only one VB999 account. Creating duplicate accounts, whether using the same personal details or different details, is strictly prohibited. Where duplicate accounts are identified, VB999 will close the duplicate accounts, forfeit any bonuses applied to them and may close all associated accounts at its discretion.

You are solely responsible for maintaining the confidentiality of your VB999 account credentials, including your username and password. VB999 recommends using a strong, unique password for your account and not sharing it with any other person. All activity that occurs under your account credentials is your responsibility, whether carried out by you or by any third party who gains access to your account.

If you suspect that your account has been accessed by someone else, you must contact VB999 support immediately. VB999 will not be liable for any losses resulting from unauthorised access where you have failed to take reasonable precautions to protect your credentials.

Account names and associated details must match the identity documents you provide. VB999 accounts are non-transferable and may not be sold, gifted or otherwise passed to another individual.


4 Deposits and Payments

All deposits on VB999 are processed in PKR (Pakistani Rupees). VB999 supports the following deposit methods for Pakistan players: JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and other mobile wallets as listed in the cashier section of your account. Minimum and maximum deposit amounts apply and are displayed at the point of transaction.

Deposits must be made from payment accounts that are registered in your own name. Third-party deposits – where funds are sent from an account belonging to someone else – are not permitted. Where a third-party deposit is identified, the funds will be returned to the originating account and the deposit will not be credited to your VB999 balance.

  • Deposits are generally credited to your VB999 account promptly after successful confirmation from the payment provider.
  • VB999 does not charge a fee for standard deposits, but your payment provider may apply their own charges.
  • If a deposit fails to arrive in your account within the expected timeframe, contact VB999 support with your transaction reference and the support team will investigate.
  • VB999 may conduct additional verification checks on large deposits as part of standard security and fraud prevention procedures.

You must not attempt to deposit funds obtained through fraudulent means or from stolen payment credentials. Any such activity will result in immediate account closure and referral to relevant authorities.


5 Withdrawals

Withdrawal requests on VB999 are processed in PKR to the payment method used for your most recent deposit, subject to verification requirements. Withdrawals can be made to JazzCash, Easypaisa, Raast and registered bank accounts. The minimum and maximum withdrawal amounts applicable to your account are displayed in the cashier section.

Before your first withdrawal is processed, VB999 will verify your identity. This is a standard process designed to protect your account and prevent fraudulent withdrawals. You will be asked to provide a copy of a government-issued photo ID and may be asked for proof of your payment method. VB999 aims to complete identity verification reviews promptly.

  • Standard withdrawal processing times vary by method and are shown in the cashier section at the time of requesting a withdrawal.
  • VIP members benefit from priority withdrawal processing, with faster turnaround times for Gold tier and above.
  • Withdrawal requests may be subject to a review period during which VB999 verifies the request against account activity and bonus terms.
  • Bonus funds must meet the applicable wagering requirements before they can be included in a withdrawal. Real-money deposits that have not been subject to bonus wagering requirements can generally be withdrawn at any time.

VB999 reserves the right to delay or decline a withdrawal request if there is a reasonable suspicion of fraudulent activity, if verification documents have not been provided or if the account is under investigation. In such cases, VB999 will inform you of the reason and the expected timeline for resolution where possible.


6 Bonuses and Promotions

VB999 offers various bonuses and promotions including welcome bonuses for new accounts, reload bonuses for existing players, cricket-specific boosts during PSL and major T20 series, and VIP monthly rewards. Each promotion is subject to its own specific terms, which are published alongside the promotion on the Promotions page.

General bonus conditions that apply across all VB999 promotions unless otherwise stated:

  • Each promotion is available once per person, household, device, IP address and payment method unless explicitly stated otherwise.
  • Bonuses have a wagering requirement that must be met before the bonus balance or any winnings derived from it can be withdrawn. The specific wagering requirement is stated in the promotion terms.
  • Bonuses must be claimed within the validity period stated in the promotion terms. Expired bonuses will be removed from your account automatically.
  • VB999 reserves the right to withdraw a promotion, modify its terms or disqualify a player from a promotion if there is evidence of abuse, including the use of multiple accounts, coordinated betting patterns designed to circumvent wagering requirements or other forms of promotional manipulation.
  • VB999 VIP monthly bonuses are calculated based on account activity during the previous calendar month and are credited on the first of each month, subject to the VIP programme terms.
Promotion Terms Are Part of These T&Cs

By claiming any bonus or promotion on VB999, you agree to both these Terms and Conditions and the specific promotion terms. Where there is a conflict between these T&Cs and the promotion-specific terms, the promotion-specific terms take precedence for that particular promotion.


7 Betting and Gaming Rules

Bets and wagers placed on VB999 are final once confirmed. VB999 does not accept requests to cancel or modify a bet after it has been placed and accepted by the system, except where an obvious technical error has occurred. In the case of technical errors, VB999 will investigate and apply a resolution that is fair to both parties.

VB999 reserves the right to void bets in circumstances including but not limited to: events cancelled or abandoned without a result, clear pricing errors in the odds or game mechanics, confirmed evidence of match manipulation or fixing, system errors that led to bets being placed at incorrect odds, or any other situation where the integrity of the market cannot be confirmed.

For sports betting, VB999 follows standard cricket betting settlement rules for all PSL, T20 international and domestic cricket markets. In the event of match abandonment, rain interruption or other unusual circumstances, settlement will follow the rules published in the relevant betting market description. Players are encouraged to read market rules before placing their bets.

For casino games including slots, fish games and live casino, the Return to Player (RTP) percentages and game rules are available within each game. These games use certified random number generation to determine outcomes. VB999 does not influence or manipulate game outcomes in any way beyond what is defined by the game mechanics.


8 VIP Programme

The VB999 VIP programme has six tiers: Bronze, Silver, Gold, Platinum, Diamond and Elite. Tier progression is based on cumulative account activity over a rolling period. VB999 will notify you when your tier changes. The specific activity thresholds for each tier are published on the VIP page.

  • VIP benefits include monthly PKR bonuses, weekly cashback, priority withdrawal processing and – from Gold tier upward – a dedicated account manager.
  • Monthly bonuses are credited on the first of each calendar month based on the previous month's qualifying activity.
  • VIP tier status is reviewed periodically. If your activity falls below the threshold for your current tier, your tier may be adjusted downward at the next review.
  • VIP benefits are personal and non-transferable. They cannot be shared with or transferred to another account.
  • VB999 reserves the right to modify the VIP programme structure, tier thresholds and associated benefits with reasonable notice to affected members.

9 Responsible Gaming

VB999 is an entertainment platform. Gaming should always be approached as a leisure activity funded from discretionary income, never as a means of generating income or resolving financial difficulties. VB999 provides the following responsible gaming tools to help you stay in control:

  • Deposit Limits: Set daily, weekly or monthly deposit caps on your account. Reductions take effect immediately. Increases require a cooling-off period.
  • Session Time Limits: Set a maximum session duration. You will be prompted when your session limit is approaching.
  • Cooling-Off Period: Temporarily suspend your account for a period of your choosing. During this time deposits and access to games are disabled.
  • Self-Exclusion: Close your account for an extended period. Reactivation after self-exclusion requires a deliberate step and a mandatory reflection period.

If you believe your gaming is becoming a concern, we encourage you to use these tools proactively. You can also contact VB999 support to have any of these controls applied immediately to your account. For more detail, please visit our Responsible Gaming page.


10 Prohibited Conduct

The following activities are strictly prohibited on VB999 and will result in immediate account suspension, forfeiture of balances and potential legal action:

  • Creating more than one VB999 account per individual.
  • Using software, bots, scripts or automated tools to interact with the platform in any way.
  • Exploiting bugs, glitches or errors in the platform's software to gain an unfair advantage.
  • Attempting to manipulate game outcomes, bet settlement or bonus calculations through any technical or social means.
  • Using stolen, fraudulent or unauthorised payment credentials to make deposits.
  • Engaging in coordinated betting activity with other accounts designed to generate guaranteed profit through bonus exploitation or arbitrage in a manner that violates promotion terms.
  • Harassing, threatening or abusing VB999 staff or other platform users through any communication channel.
  • Providing false identity information or impersonating another individual during registration or verification.
  • Using a VPN, proxy or anonymisation service to access VB999 in breach of access restrictions.

VB999 uses automated and manual monitoring systems to detect prohibited conduct. Where prohibited conduct is confirmed, VB999 will act without prior notice. Any funds associated with accounts found to have engaged in prohibited conduct may be withheld pending investigation.


11 Privacy and Data

VB999 collects and processes personal data in connection with account registration, identity verification, payment processing and platform use. The types of data collected, the purposes for which it is used and the conditions under which it may be shared are described in full in our Privacy Policy, which forms part of these Terms and Conditions.

By registering a VB999 account you consent to the collection and processing of your personal data as described in the Privacy Policy. VB999 uses industry-standard encryption and security measures to protect your data. Your personal information will not be sold to third parties for marketing purposes.

VB999 may be required to disclose account information and transaction records to relevant authorities in connection with fraud investigations, financial crime prevention or other legal obligations. Such disclosures will be made in accordance with applicable law.


12 Limitation of Liability

VB999 provides its platform on an "as is" and "as available" basis. While VB999 makes every reasonable effort to ensure the platform operates reliably and without interruption, we do not guarantee uninterrupted access or that the platform will be free of technical errors at all times.

  • VB999 is not liable for losses arising from platform downtime, connection failures on the user's side, or third-party payment provider delays.
  • VB999 is not liable for any indirect, consequential or incidental losses arising from your use of the platform, including but not limited to loss of profits, loss of opportunity or loss of data.
  • VB999's total liability to any individual user in connection with any single incident or series of related incidents is limited to the value of funds held in that user's account at the time of the incident.
  • VB999 does not guarantee any particular outcome from any game, bet or wager. Past wins displayed on the Wins page are historical records and do not imply that similar outcomes are typical or expected.

Nothing in these Terms and Conditions limits or excludes liability for fraud, wilful misconduct or any other liability that cannot lawfully be excluded.


13 Account Termination

You may close your VB999 account at any time by contacting customer support. Upon closure, any remaining real-money balance (after deduction of any pending bonus wagering requirements) will be returned to your registered withdrawal method following standard verification procedures.

VB999 may suspend or permanently close your account under the following circumstances:

  • Breach of these Terms and Conditions, including the prohibited conduct rules set out in Section 10.
  • Failure to complete identity verification within a reasonable period after being requested to do so.
  • Suspicion of fraudulent activity, money laundering or other financial crime.
  • At VB999's reasonable discretion, where continued operation of the account would pose a risk to the integrity of the platform or other users.

Where an account is closed by VB999 for a breach of these terms, bonus balances and winnings generated through prohibited conduct will be forfeited. Real-money deposits may be returned at VB999's discretion after investigation.


14 Changes to These Terms

VB999 reserves the right to update, modify or replace any part of these Terms and Conditions at any time. Changes will be published on this page with an updated effective date. For material changes that significantly affect your rights or obligations as a user, VB999 will endeavour to provide notice through the platform or by email to your registered address where practicable.

Your continued use of the VB999 platform after any changes to these Terms and Conditions are posted constitutes your acceptance of the revised terms. If you do not agree with the revised terms, you must stop using the platform and contact support to arrange closure of your account and return of any real-money balance.


15 Contact and Support

If you have any questions about these Terms and Conditions, need clarification on any section, or wish to report a concern about your account or the platform, VB999 customer support is available 24 hours a day, 7 days a week.

  • Live Chat: Available directly within the VB999 platform and app. Typically the fastest way to get a response.
  • Email: [email protected] — for account queries, verification documents and formal complaints.
  • FAQ: Visit our FAQ page for answers to common questions about deposits, withdrawals, bonuses and account management.

VB999 aims to respond to all email enquiries within 24 hours. Complex account investigations may take longer and VB999 will keep you updated on progress. For urgent matters such as a suspected unauthorised access to your account, please use live chat for the fastest possible response.

Formal Complaints

If you are not satisfied with the resolution provided by the VB999 support team, you may escalate your complaint in writing to [email protected] with the subject line "Formal Complaint". VB999 will acknowledge receipt within 48 hours and provide a final decision within 14 days of receiving all relevant information.

Why These Rules Protect You

VB999's terms are designed to keep the platform fair, secure and enjoyable for every Pakistan player.

Your Account Is Protected

Clear rules around account ownership, credential security and identity verification mean your VB999 account and PKR balance are safeguarded against unauthorised access and fraud. Verification might feel like an extra step, but it exists to protect you.

PKR Withdrawals Are Clear

The withdrawal rules on VB999 are written so you know exactly what to expect – which methods are available, when verification is required and how long processing takes. VIP members get faster processing. No hidden holds or surprise requirements.

Bonus Terms Are Transparent

Every VB999 bonus has clearly stated wagering requirements and validity periods published alongside the offer. There are no buried conditions. The terms in Section 6 set the floor, and each promotion page adds the specifics so you always know what you are claiming.

Fair Play for Everyone

The prohibited conduct rules in Section 10 exist to protect genuine players. When bots, multi-account abuse and bonus manipulation are kept off the platform, the promotions stay better for real players and the game outcomes remain trustworthy for everyone.

Responsible Gaming Built In

Section 9 of these terms is not just a legal requirement – it reflects how VB999 thinks about its responsibility to players. Deposit limits, session controls and self-exclusion are all available and enforceable. VB999 will apply them on your request without delay.

Support When You Need It

These terms include a formal complaints process so you have a clear path if something goes wrong and the initial support interaction does not resolve it. VB999 commits to responding within 48 hours and providing a decision within 14 days on formal complaints.

Ready to Play on VB999?

Now that you have read the terms, you know exactly how VB999 works. Create a free account, deposit in PKR and start with cricket betting, slots, fish games and more.

18+ only. Play within a personal entertainment budget. Gaming is not a source of income.